Effective Date: March 2025
Ideal Cover is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals in Australia. A copy of the National Privacy Principles may be obtained from the Office of the Federal Privacy Commissioner's website at www.privacy.gov.au.
1. Collection of Personal Information
We collect personal information that is necessary to provide general insurance advice and services to you. The types of personal information we may collect include:
• Name
• Address
• Contact details (e.g., phone number, email address)
• Date of birth
• Insurance history and details
• Financial information (e.g., payment details once we manage your insurance policy)
• Other information relevant to providing insurance advice
We collect this information directly from you, through our website, forms, emails, or other communication methods.
2. Use of Personal Information
We may use your personal information for the following purposes:
• To provide general insurance advice and related services
• To assess your eligibility for insurance products
• To communicate with you regarding insurance quotes, policies, and updates
• To process payments and manage insurance transactions
• To improve our products and services based on feedback
• To comply with legal and regulatory requirements
3. Disclosure of Personal Information
We may disclose your personal information to third parties under the following circumstances:
• Service Providers: We may engage third-party service providers to assist with the delivery of our services (e.g., insurers, IT support, payment processors). These third parties will only have access to your personal information as necessary to perform their functions.
• Legal Requirements: We may disclose your personal information where required or permitted by law, including complying with any regulatory, legal, or compliance obligations.
4. Storage and Security of Personal Information
We take reasonable steps to ensure that your personal information is kept secure. This includes physical, technical, and administrative safeguards to protect against misuse, loss, unauthorized access, or disclosure.
5. Access and Correction of Personal Information
You have the right to access and correct the personal information we hold about you. If you wish to access or update your information, please contact us using the details below. We will respond to your request in a timely manner, subject to any applicable legal exemptions.
6. Cookies and Tracking Technologies
We may use cookies and similar technologies to enhance your experience on our website. These technologies help us collect information about how you interact with our site, such as browsing patterns and preferences. You can disable cookies through your browser settings, but this may affect your ability to use certain features of our website.
7. Direct Marketing
We may use your personal information to send you marketing communications related to our products and services, which we believe may be of interest to you. You can opt out of receiving marketing communications at any time by contacting us or by using the unsubscribe option provided in our communications.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the effective date at the top of the policy. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, don't hesitate to get in touch with us at:
Ideal Cover Insurance
151 Atherton Road, Oakleigh, VIC-3166
02-78016639